Data Protection

Casinoto Privacy Policy – Our commitment to protecting your personal data

Your data belongs to you. Here at Casinoto, we're fully transparent about what information you share, how it's collected, where it goes, and how it's kept secure.

Last updated: January 2026
1

Scope & Applicability

This Privacy Policy applies to information collected from you while using the Casinoto.ws website and its associated mobile applications. By creating an account or simply browsing the site, you agree to this policy.

We believe transparency is the foundation of trust. That is why Casinoto's Privacy Policy is written in plain language — straightforward and clear, not buried in legal jargon. Everything we do and do not do with your data is laid out right here.

This policy may be updated from time to time. For significant changes, you will be notified in advance at your registered email address.

2

What information we collect

Casinoto collects two types of data — information you provide directly, and data generated automatically as you use the platform.

Types of data Example How we collect data
Identity Name, date of birth, national ID number Registration form
Contact Email, mobile number, address Registration form
Financial Payment methods, transaction history Payment gateway
Device & network IP address, browser, operating system Automatic
Gaming activity Betting history, play duration, preferences Platform logs
Communication Support chat and email conversations Support system

We only collect information that is necessary to provide our services or meet legal obligations. Collecting unnecessary data goes against Casinoto's policy.

3

Purpose of data use

Casinoto uses your information for the following purposes — and only these purposes:

  • Account management: Login verification, password reset & profile updates
  • Service Delivery: Processing games, betting, and transactions
  • KYC Verification: Fraud prevention and age verification
  • Customer support: Resolving Your Issues
  • Contact: Sending promotions, updates, and important notifications
  • Platform improvement: Analysing and improving the user experience
  • Legal Obligations: Meeting regulatory reporting requirements

If you no longer wish to receive promotional emails, you can unsubscribe at any time through your account settings.

4

Sharing Data with Third Parties

Casinoto never sells your personal data. However, information may be shared with third parties in the following limited circumstances:

  • Payment processors: Only the minimum necessary data is shared with payment partners — including bKash, Nagad, and banks — to process transactions
  • Technology partners: Software providers such as Evolution and Pragmatic Play may receive technical data to operate their games
  • Legal basis: Data disclosure is mandatory in response to a court order or a lawful request from a government authority
  • Fraud prevention: International gaming authorities may be notified in cases of suspicious activity

When data is shared with third parties, they are contractually required to uphold the same privacy standards. Casinoto ensures this through binding agreements.

5

Data retention period & location

Casinoto retains your data for as long as your account is active. After account closure, certain data is kept for specified periods:

  • Financial transaction records: minimum 5 years, in accordance with international Anti-Money Laundering (AML) regulations
  • KYC documents: up to 3 years after account closure
  • Gaming logs: up to 1 year
  • Support conversations: up to 2 years

Casinoto's servers are housed in internationally recognised data centres equipped with both physical and digital security measures. End-to-end encryption is enforced during all data transfers.

6

Cookies & tracking technologies

Casinoto uses cookies on its website. Cookies are small files stored in your browser that help the platform remember your preferences.

Types of cookies we use:

  • Essential cookies: Keeping login sessions active, verifying security — the site cannot function without these
  • Functional cookies: Remembering language preference and odds format
  • Analytics cookies: Understanding which pages are visited most — fully anonymous

You can block cookies at any time through your browser settings, though doing so may affect some site features.

7

Your rights

You have full control over your own data. Casinoto upholds the following rights and is obligated to act on your requests:

Right to know

To find out what data we hold about you, submit a request to our support team.

Right to rectification

If any of your details are incorrect, update them via profile settings or contact support.

Right to erasure

When closing your account, you may request deletion of your data (except where retention is required by law).

Data portability

You can request a full download of all your data.

Right to Restrict Processing

You can opt out of receiving marketing communications or object to the use of your data for specific purposes.

8

Technical data protection measures

Casinoto upholds the highest industry standards for protecting your data — not just on paper, but technically as well.

  • SSL/TLS Encryption: Every connection to the website is secured with 256-bit encryption
  • Two-factor authentication (2FA): An extra layer of security for your account
  • Firewall & DDoS protection: Active monitoring to prevent cyberattacks
  • Encrypted database: All stored data is kept in encrypted form
  • Regular security audits: Regular audits by third-party experts

Important: Never share your password or login details with anyone. No Casinoto staff member will ever ask for your password.

9

Protection of minors' data

Casinoto does not collect data from anyone under the age of 18, under any circumstances. Age is verified at the point of registration, and if an account is later found to belong to a minor, it is immediately closed and all associated data is deleted.

If you know someone who is using Casinoto with a false age, please report it to our support team.

10

Privacy contact

If you have any questions about this privacy policy or wish to exercise your data rights, please get in touch with us:

  • Email: privacy@casinoto.ws
  • General support: support@casinoto.ws
  • Live chat: 24/7, support available in Bengali

Data protection requests are typically responded to within 30 business days. For urgent matters, live chat is available for a faster response.

Why your data is safe with Casinoto

Actions speak louder than words — Casinoto takes real, concrete steps to protect your privacy.

End-to-end encryption

Your data is protected with 256-bit encryption at every stage — from transmission to storage.

Your Data Is Never Sold

Casinoto never sells your personal data to third parties — that is our unwavering policy.

Regular security audits

Independent security experts regularly audit Casinoto's systems to identify vulnerabilities.

Your data, your control

Decide for yourself what data is shared and what isn't — directly from your profile settings.

Clear policies in plain English

No fine print, no hidden clauses. All policies are written in plain language so everyone can understand them.

Dedicated Privacy Support

A dedicated privacy team handles all data-related requests promptly.

Frequently asked questions

Withdrawing at Casinoto is straightforward. Log in to your account and go to the "Withdraw" option. Choose your payment method (such as bKash or Nagad), enter the amount, and submit your request. If your KYC verification is already complete, funds typically arrive within 1 to 3 business days. Mobile banking transfers are often processed even faster. Your first withdrawal may take a little longer due to verification, but subsequent withdrawals will be quicker. Withdrawals can only be made to the same payment method used for your deposit.

To update your mobile number, log in to Casinoto and go to "Profile Settings" or "Account Information". Under the "Contact Details" section, you will find the option to edit your mobile number. After entering the new number, an OTP verification code will be sent — confirm it and your number will be updated. If you have trouble doing this through settings, contact our support chat directly and the team will assist you, though they may ask for some information to verify your identity.

Join a Secure Platform Today

Your data is secure, your privacy matters. Register at Casinoto and play with complete peace of mind.

বাংলা